Who this covers
This policy applies to treeloppersecretharbour.com.au and to enquiries made by phone or through the form on this website. Tree Lopper Secret Harbour is a referral service: we pass enquiries to independent local contractors who quote and carry out tree work.
What we collect
When you call or fill in the form, we may collect your name, phone number, email address, the address or suburb of the property, a description of the job and any photos you send. Like most websites, this site and the form provider may also record basic technical information such as your browser type and pages visited.
How we use it
We use your details to respond to your enquiry, to pass the job to a suitable local contractor so they can contact you, inspect the tree and quote, and to follow up on that enquiry. We do not sell your personal information.
Who we share it with
Your enquiry details are shared with the independent contractor who will quote the work, and with the service providers that run our website, form and phone systems. Those contractors are separate businesses responsible for how they handle your information once they have it.
Storage and security
Enquiry information is stored with our form and phone service providers. We take reasonable steps to protect it, but no online system is completely secure.
Your choices
You can ask what personal information we hold about you, ask us to correct it, or ask us to delete it, by calling (08) 9515 3848 during phone hours. If you have a complaint about how your information has been handled, contact us first; you can also contact the Office of the Australian Information Commissioner.
Changes
We may update this policy from time to time. The current version is always the one on this page.